EBT cardholders will not be able to use their cards for several hours while New York State changes over to a new vendor.
New York's Electronic Benefits Transfer (EBT) system is expected to be unavailable on Sunday, May 19, 2024, between the hours of 12:01 a.m. and 11:00 a.m. The actual outage may be shorter or last longer than expected. Check otda.ny.gov on May 19 to find out when the EBT system is back up and running.
Cardholder access to EBT benefits will not be available during the changeover. This includes access for food and cash purchases or cash withdrawals, as well as access to the EBT toll-free customer service helpline, mobile app, and online client portal. Please plan your food and cash purchases or cash withdrawals accordingly.
What is NOT changing?
Your EBT card and PIN and the EBT customer service helpline phone number will remain the same.